FAQs

Frequently Asked Questions

Shipping

How long does shipping take?

Shipping times vary depending on your destination and the shipping method selected at checkout.

Estimated delivery times are provided during checkout and may be affected by customs clearance, weather, carrier delays, or other circumstances outside our control.

Returns & Refunds

Do you accept returns or exchanges?

We do not accept returns or exchanges for a change of mind. Please carefully review the product descriptions and details before placing your order.

If your item arrives damaged or defective, please contact us within 2 days of delivery. We will review your request and assist you with an appropriate solution.

What condition must my item be in to qualify for a return?

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the manufacturing process of  products, minor imperfections may occur.
These may include:

  • Small air bubbles
  • Tiny surface cracks
  • Minor marks or specks

♡These are considered normal and do not affect the product's usability.

We do not offer compensation for:

  • Minor cosmetic imperfections
  • Packaging damage (if the product inside is unaffected)
  • Damage caused by use, handling, or storage after delivery

How long does it take to receive a refund?

If a refund is approved, it will be issued to your original payment method within 7 business days after the returned item has been received and inspected, where applicable.

Your bank or payment provider may require additional time to process the refund and post it to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our customer support team.

What if my item arrives damaged or I receive the wrong item?

Please contact us as soon as possible after delivery and provide your order number along with clear photos of the item and packaging.

We will review the issue and help arrange an appropriate solution.

Customer Support

How can I contact you?

If you have any questions about an order, product, shipping, or returns, please contact our customer support team through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you more efficiently.

How quickly will you respond?

Our support team aims to respond to customer inquiries as quickly as possible during our business hours. Response times may vary during weekends, holidays, and periods of high demand.

Still Have Questions?

We are always happy to help.

If you cannot find the answer you're looking for, please reach out to our customer support team and we'll do our best to assist you.